TERMS AND CONDITIONS

 A. Reservations

Responses to requests (with mail confirmation or indication of waiting list) will be reached by e-mail within a period not exceeding 24 hours, considering the order of arrival of orders to Central Booking. Duly supported exceptions (eg special events). All activities reservation request must be sent to reservas@venturia.com.pe specifying the following:  

B. Minors and children

All minors must have parent or guardian’s consent to engage in any activity. Parents or guardians are obliged to sign all corresponding forms before minors can take part in any activity. Depending on the nature of each tour discounts apply for children and students, only if it is shown, in the case of nationals, with the ID and student card and in the case of foreigners, passport or immigration. These documents must be submitted at the time of confirmation (via mail or fax) to access the respective discount.

C. Tour guides and conductors (only for travel agents and tour operators)

Tour guides/ conductors shall pay full price per activity unless otherwise established in an activity’s specific terms and conditions.

D. Payments

BANCO DE CREDITO DEL PERU – BCP

Important note: All payments must be made in USD. Guest needs to email the deposit slip to reservas@venturia.com.pe before 3:30 P.M. on payment deadline date. However, if payment deadline falls on a weekend or holiday, then guest must fax or email receipt one (01) working day BEFORE that date.

E. Policies and penalties for cancelations or modifications 

1. For Train tickets, packages or Tours to Machu Picchu
Reservations Type 10% penalty 50% penalty 100 % penalty
Individuals (from 1 to 9 passengers) From the confirmation time until 35 days* before the service From the confirmation time until 10 days* before the service From the confirmation time until less than 10 days* and No Show
 
Reservations Type 25% penalty 50% penalty 100 % penalty
Groups (from 10 to more passengers) From the confirmation time until 35 days* before the service From the confirmation time until 10 days* before the service From the confirmation time until less than 10 days* and No Show
* Prior to the date of service
* For return of train tickets will need the following documents: passport (via scan), proxy letter to Servicios Turísticos Paracas SAC – Venturia, authorizing act on your behalf to the railway company. These documents must be sent within 24 hours of canceled train ticket.
2. For other tours that are not Machu Picchu
Reservations Type Without penalty 50% penalty 100 % penalty
Individuals (from 1 to 9 passengers) Until 7 days* before the service Until 3 days* before the service Less than 3 days* and No Show
Groups (from 10 to more passengers) Until 10 days* before the service Until 5 days* before the service Less than 5 days* and No Show
* Prior to the date of service

 F. Cancelation due to climatic influences

The company is not responsible for any cancelations due to climatic conditions outside of our control.

These terms and conditions are general; please always verify terms and conditions of your specific activity as they may vary.

Speak to one of our experts

To design truly unforgettable travel experiences in Peru, you need a specialized, skilled and passionate team to make that happen time and time again. Here at Venturia we have just that, an expert group of people whose creativity, knowledge, inspiration for and love of Peru transmits through to every single trip, embodying the pure beauty of travel along the way.

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